Privacy Policy

1. Introduction

Arrivolution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Property and rental information
• Communication preferences
• Identity verification information for property showings
• Messages and communications through our platform

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send transactional notifications about your account and scheduled activities
• Send SMS and email notifications for showing confirmations and reminders
• Process rental applications and maintenance requests
• Communicate with you about our services
• Ensure the security of our platform

4. SMS/Text Messaging Privacy

4.1 Consent and Opt-In

We only send SMS/text messages to users who have explicitly consented to receive them. You provide consent when you:

• Schedule a property showing through our platform
• Provide your phone number and agree to receive notifications
• Check the SMS consent checkbox during registration or booking

4.2 Types of Messages

When you provide your phone number and consent to receive text messages, we may send you:

• Showing confirmation requests and reminders
• Appointment notifications
• Maintenance request updates
• Account alerts and security notifications
• Property access codes for scheduled showings

Message frequency varies based on your activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

4.3 SMS Data Sharing Policy

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party.

Your mobile phone number and SMS opt-in consent will not be shared with any third parties for their marketing or promotional purposes.

We use Twilio, Inc. as our SMS service provider to deliver text messages. Twilio processes your phone number solely to deliver messages on our behalf and is contractually prohibited from using your information for any other purpose. For more information, see Twilio's Privacy Policy.

4.4 Opting Out of SMS

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us at [email protected]

After opting out, you will receive a confirmation message and will no longer receive SMS notifications from Arrivolution. This will not affect other communications such as email.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with:

• Property managers and landlords (as necessary for rental services)
• Service providers who assist in operating our platform (subject to confidentiality agreements)
• Law enforcement when required by law

Service providers we use include:

• Twilio (SMS messaging)
• Supabase (data storage)
• Vercel (hosting)

These service providers are contractually obligated to protect your information and use it only as directed by us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. SMS opt-in consent records are retained for the duration of your use of our services plus a reasonable period thereafter for compliance purposes.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of SMS communications at any time
• Withdraw consent for data processing

To exercise any of these rights, please contact us at [email protected].

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect about you
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: